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How do I request a refund?
Contact support within 14 days of purchase if the eSIM was never activated.
Why is my data not working?
Confirm the eSIM is enabled and data roaming is turned on for that line.
What happens when my plan expires?
Data stops until you activate a new plan; your number and history are kept.
Can I keep my existing number?
Yes, this eSIM runs alongside your regular SIM for data only.
What devices are supported?
Most eSIM-capable phones released in the last five years are supported.
How do I check my remaining data?
Remaining data is shown on your account dashboard and updates in near real time.
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How do I top up my balance?
Open your account dashboard and choose Top Up from the balance card.
How do I check my remaining data?
Remaining data is shown on your account dashboard and updates in near real time.
How do I activate my eSIM?
Scan the QR code from your confirmation email, or add it manually in your device settings.
Can I keep my existing number?
Yes, this eSIM runs alongside your regular SIM for data only.
Can I use this on multiple devices?
An eSIM profile is tied to one device at a time.
Why is my data not working?
Confirm the eSIM is enabled and data roaming is turned on for that line.
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